Appcues US and EU Hosting environments
Table of Contents
New Appcues accounts can be provisioned in either Appcues' US or EU Hosting environment for data residency in the United States or the European Union. All Appcues hosting environments securely store and process your data as outlined in trust.appcues.com, including GDPR.
Note: The default Appcues hosting environment is the US unless the EU hosting environment is requested before your account is set up. The content and data in US-based Appcues accounts cannot be migrated to the EU or vise versa – accounts must be created from scratch in the desired hosting environment.
About Appcues EU hosting environment
Appcues' EU hosting environment supports most Appcues features available in the US environment. See the table below for current EU feature availability, which will be updated as additional capabilities are available in the EU. If you need something not yet available or have any questions, contact support@appcues.com so we can prioritize your needs.
| Feature | Available in EU |
| All Appcues core features, including in-product messaging and experience types, goals, segments, analytics, and more. | Yes |
| Web SDKs (default or NPM) | Yes |
| Mobile SDKs (Android/iOS/X-plat frameworks) | Yes |
| Public API, HTTP API, Webhooks | Yes |
| Appcues AI capabilities (e.g. AI experience translations and Captain AI) | Yes |
| Appcues MCP Server | Yes |
| Client-side integrations | Yes - Appcues can send data to any supported integration (EU or US) as determined by how you configured the integration in your app. This includes sending Appcues events to Amplitude, Heap and Mixpanel. |
| Server side integrations |
Fivetran, Heap, Hubspot, Salesforce, Slack, Zapier - Yes In development: Zendesk, Marketo. Pending vendor action to receive data: Amplitude and Mixpanel: These vendors only need to make one URL change to their Appcues integration to send their segments to Appcues. The change is for them to call http://api.eu.appcues.com/ instead of http://api.appcues.com/ . These integrations already can receive Appcues events as mentioned in ‘Client-side integrations’ above. Once that work is done by the vendor these integrations are 100% functional in both directions. |
| Workflows | Yes |
| Email/Push messaging | Yes |
| Segment-server side events, Rudderstack server-side events | Planned |
Accessing Appcues EU Hosting Environment
If you have been provided an account hosted in Appcues EU hosting environment the following are notable differences.
- Appcues Studio: studio.eu.appcues.com
- Appcues Builder: Prompts to select if you want to access the EU or US hosting environment
- JS SDK: https://fast.eu.appcues.com/{account number}.js which will make requests to https://api.eu.appcues.net
- Public API: api.eu.appcues.com/v2
- HTTP API: api.eu.appcues.com/v1
- MCP Server: mcp.eu.appcues.com/mcp
- Status page - status.appcues.com
Using Builder Chrome extension with EU and USA accounts
If using the Appcues Builder Chrome extension across accounts in both the US and EU, you can set up a different Chrome profile for US vs EU to make switching easier.