The Accounts page in Audiences lists every account (also called a group or company) your app sends to Appcues. Open an account to check its properties and see which users belong to it.

Accounts appear only if your app sends them with Appcues.group(). See Group Properties Overview.

Find an account

1. Click Audiences in the left sidebar.
2. Click Accounts. The list of accounts opens, with each account's number of users and when it was last seen.
3. Type an account ID or name in Search accounts. The list narrows as you type.
4. Click the account. Its page opens.

To find accounts that share a property, click Add filter and pick a property, a comparison, and a value. For example, plan equals enterprise. To show more properties as columns, click Columns and choose them.

Read an account page

The top of the page shows:

• Account ID: click Copy account ID to copy it.
• The account's logo, taken from its website or domain property, or from its users' email domain.
• When the account was first seen and last seen.
• How many users belong to it. Click the count to open the Users tab.

Properties

Every property Appcues has for the account, with its value and when it was last seen.

• Type in Search properties to find one.
• Click the star next to a property to pin it. Turn on Starred only to see only your starred properties. Stars are shared with your team, so everyone sees the same starred properties on every account page.

Users

Every user who belongs to the account. Click a user to open their profile. See Find and inspect users. Optionally export a CSV with the users.

Export accounts

1. On the Accounts page, click Export.
2. Enter the email address to send the file to.
3. Click Export. "Export requested" appears, and a CSV arrives by email.

The export includes every account, without the user count. Your search and filters aren't applied.

If you can't find an account

• "Accounts appear here once your app starts tracking accounts." Your app isn't sending accounts yet. Ask your developer to add Appcues.group(). See Group Properties Overview.
• An account has no users. A user joins an account when your app calls Appcues.group() with the account ID after identifying that user. Ask your developer to check that the group call runs for each user.
• A property is missing or wrong. Your app sends account properties with the group call. Ask your developer to check it.

Still stuck?

Collect the following and contact support:

• The Account ID.
• The user ID of a user you expect in the account.
• A screenshot of the account page.