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Fullstory Integration

Gain insight into the latest version of Fullstory, with the features and improvements that make it perfect for your business.

Updated at March 21st, 2025

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                  Note: This document covers details of web integrations. For details on mobile integrations, see the Mobile Integrations doc.

                  Are you recording user sessions and doing product analytics on Fullstory? With our integration, you can send Appcues events to Fullstory, so that they are included in user sessions.

                  Enable Fullstory on your integrations page by clicking on the card and then selecting Connect.

                  Appcues events appear in the Fullstory session timeline on a general level, such as Flow Completed, Flow Started, Step Skipped, etc, and you can view further details like event properties by expanding individual events.

                  You can also use Fullstory's event filtering feature to create Segments or Metrics based on Appcues activity:

                  What data is sent from Appcues to Fullstory?

                  The following events are sent from Appcues to Fullstory when the integration is enabled: flow events, form events, NPS events, checklist events, pin events, and custom events.

                  flow_started form_submitted checklist_skipped
                  flow_completed form_field_submitted checklist_dismissed
                  flow_skipped nps_feedback checklist_item_started
                  flow_aborted nps_score checklist_item_completed
                  step_started nps_clicked_update_nps_score appcues_custom (CTT Events)
                  step_completed nps_ask_me_later_selected_at v2:experience_started
                  step_skipped nps_survey_started v2:step_seen
                  step_interacted checklist_shown v2:icon_seen
                  step_aborted checklist_completed v2:step_interaction
                  Builder track event    

                  Use Case Examples:

                  • Pass Appcues Flow Events to Fullsory to See User Interactions
                  version2 fullstory user interactions

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                  • Pass Appcues Flow Events to Fullstory to See User Interactions
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